Genotropin (somatropin, rbe) Helpline & Support Materials

Genotropin (somatropin, rbe) Helpline & Support Materials

Pfizer provides a comprehensive programme of ongoing patient and clinical support for every stage of Genotropin (somatropin, rbe) treatment.

Dedicated Patient Helpline

Our dedicated nurse team are on hand to support patients being treated with Genotropin. They are available to help your patients with queries on device, distribution or patient support requirements. If our team is unable to deal with the query themselves they will connect your patient to the right person to answer their questions.

Our updated service can support those patients not supported by homecare with the digital system of ordering items such as:

  • Consumables including needles, sharp bins, cool bags and devices
  • Patient literature

The service can also support clinicians in ordering personalised starter kits for patients starting on Genotropin.

Contacting the Genotropin helpline

Patient Support Materials

Pfizer offer a wide range of patient materials:

  • For inclusion in your patients’ starter kit
  • To support your patients' continued therapy
  • Or to support a prescription for Genotropin GoQuick 

Just let our helpline know which of the following materials you would like included in a starter pack or sent out to your patient.

Patient Starter Pack

This can include any of the support materials as appropriate for your patient and your chosen delivery device. Just ask the helpline for guidance.

GoQuick Support Pack

This includes a booklet entitled ‘your questions answered’ and a cool bag.

DVD: ‘Your guide to Genotropin growth hormone therapy’

Shares information and experiences from healthcare professionals and patients with growth hormone deficiency and is designed to support new patients starting Genotropin therapy.

Patient Guide Books

Our guide books are aimed at different stages of treatment.

‘Walking tall’ prepares childhood-onset growth hormone deficiency patients for the move to the adult clinic and encourages them to continue treatment during adulthood.

‘In your stride’ encourages adult growth hormone deficiency patients to comply with treatment and helps to reassure childhood-onset patients that they have made the right decision by continuing Genotropin (somatropin) treatment into adulthood.

To order any of these materials contact the Genotropin helpline.


PP-GEN-GBR-0463. July 2018